Microsoft Admits Xbox360 Hardware Issues

September 23rd, 2006 Posted in Business

360Microsoft has finally admitted hardware problems with some early editions of the Xbox360 console, consoles made before January 1st 2005. They are offering to repair the consoles free of charge, even if the warranty is expired. Owners of the Xbox360 console have repeatedly reported problems, but Microsoft didn’t acknowledge the problem until now. Full statement from Microsoft after the jump.

Microsft Statement
As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console.

Returns for repair are coming in for a variety reasons and it’s a higher rate than we are satisfied with. We’ve made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.

This entry was posted on Saturday, September 23rd, 2006 at 12:21 pm and is filed under Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

5 Responses to “Microsoft Admits Xbox360 Hardware Issues”

  1. marquee Says:

    September 23rd, 2006 at 3:43 pm

    They also back there system up by giving u a new unit that is working as intended. Also there have been people who had to pay for some repairs, well it was annouced that they would recieve a refund for the repair. Not really bad news.

    I got mine at launch and had a faulty one. Got a new one within a week.

    I know some people who have gone through 2-3 PS2’s cause the stupid laser was crapping out, expect the same from the PS3. New Technology New Problems.



  2. Anuban Says:

    September 23rd, 2006 at 5:56 pm

    I got really lucky … I’ve had mine since launch and haven’t had any problems.



  3. Shaka Says:

    September 25th, 2006 at 3:44 am

    microsoft makes buggy products?
    Is this really news?, some people call the xbox actually xbug beacuase its as buggy as a windows OS.
    all facts.



  4. Emerald Says:

    September 25th, 2006 at 5:41 am

    “all facts. ”
    Or, ya know, lies. It doesn’t use Windows, fool, and the only buggy products here are from $ony.



  5. marquee Says:

    September 26th, 2006 at 6:18 pm

    woah I thought shaka and emerald were on the same team?



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