Microsoft Will Refund Video Marketplace Users
November 24th, 2006 by Steve Reddish in Articles, Business
Some Xbox Live users have been experiencing problems with Microsoft’s new Video Marketplace section. There have also been reports of extremely slow downloads, as well as “lost” content, from users on the Xbox.com forums. Microsoft has claimed that they have staff working around the clock to fix this issue, and will refund anyone who had a bad experience with the Video Marketplace. The Xbox Live Video Marketplace is only available in the US region at the moment, but Microsoft plans to get it out to all regions soon. Hopefully without bugs and slow downloads.
Read (GamesIndustry.biz)
Tags: Articles, Business
November 24th, 2006 at 6:31 pm
That is BS … I just called them to try and get a refund on my Poseidon download which is taking forever. Last night the 360 shut down when it got to hot and the damn download still was only at 36% when I fired it up this morning … An hour later it is at 42%. I called to cancel it and get my points back and they said “It takes a while so just let it finish”. They weren’t interested in me just saying no this is taking to long and just give me my points back and cancel this download. Nope. They did say if the 360 shuts down again (becomes to hot) before it finishes then they would consider it. WTF was that? I know I will not be downloading any movies from them until they fix it so you don’t have to wait 24hrs or more for the thing to finish … and your 360 doesn’t overheat and have to shut itself down. The whole thing stinks and really costs this damn XBL MktPlc some points in my book.
I just wanted my 480 points back but to get that much resistance and be told to be more patient is just unacceptable. Believe me I am very angry with the Xbox scene at this point. DON’T end up in this situation … avoid downloading any movies unless you have a direct modem connection. They told me that would help speed up the process. Bah.
November 25th, 2006 at 12:01 pm
Finally!!! Poseidon downloaded! I can’t believe it … at around 95% you can actually begin watching the movie as it finishes downloading the last 5%. Cool! Still I don’t think I’ll be downloading anymore HD movies over that network. Now that I have the new Add-on HD-DVD player it’s time to call upon NetFlix for all my HD viewing needs. And I definitely highly recommend that service.