Xbox 360 Warranty Extended To Three Years
July 5th, 2007 by James Hyde in Business, Hardware, Xbox360
Microsoft has finally acknowledged that it has a certain responsibility when it comes to all those failed Xbox 360 consoles. The main cause of so many failures, the “red ring of death”, is now covered by a 3 year warranty, and includes those who purchased the console from 2005 as well. However, the warranty only covers the “red ring of death” failures, nothing else. Microsoft’s Peter Moore wrote an open letter to the community, saying:
You’ve spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we’ve not been doing a good enough job. Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.
Finally a proper response to an issue that’s been around for more than a year and half. According to retailers, the failure rate is almost 33%, and according to Microsoft, the new warranty will cost the company over a billion dollars.
Tags: Business, Hardware, Xbox360
July 6th, 2007 at 1:01 pm
Yeah, thank god. I just bought a 360 a week ago and to be honest the 3 red rings of death is what was holding me back, but with their 1 year warranty instead of 60 or 90 days ( can’t remember) it wasn’t as bad.
I’m surprised the failure rate is so high. You’d think a company would have had more testing done before releasing it. I guess they are paying for it now.
July 6th, 2007 at 1:52 pm
More testing, yeah, or at least fixed the error since they know what it exists.
July 17th, 2007 at 5:21 am
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July 20th, 2007 at 4:18 am
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December 23rd, 2007 at 12:29 pm
this is awesome. :::knock on wood::: i have never had a problem with my 360, but i know a lot of people who have.