PS3 Dust Damage Voids Warranty
November 12th, 2007 Posted in Business, News, PlayStation 3
An unfortunate PlayStation 3 owner sent his console in for repairs only to get a call letting him know that the dust which had broken his unit also voided his warranty. Letting his PS3 get clogged with dust was categorized as either ‘customer abuse’ or ‘an act of god’. Apparently the customer service representative who handled this case was unable to actually explain how his unit being clogged with dust counts as either neglect or an act of god. Regardless, if you have a PS3 you might want to cover it when not in use or maybe clean it out with a small, low-powered vacuum now and then
November 12th, 2007 at 3:25 pm
COMPRESSED AIR VOIDS THE WARRANTY!
Maybe you should check on things like that before posting them!
The only thing covered is using a small low powered vacuum to vacuum the vents etc. Opening the case or using compressed air voids the warranty according to reps i spoke to.
November 12th, 2007 at 3:39 pm
Thanks, I was unaware.
November 12th, 2007 at 5:25 pm
This is bs, how are you gonna sell ur console now? I was gonna buy one, looks like ims ticking with wii360 and pc and hd dvd.
November 20th, 2007 at 6:32 am
If you saw the pictures of the PS3 unit in question you would understand.We aren’t talking normal household dust build up, the unit was caked in dust. Its a case of customer neglect imho. Link is picture of the unit. http://consumerist.com/assets/resources/2007/11/Front.jpg